Who owns incident response in fintech?

In fintech, incident response is owned by a named person, usually a security or engineering lead, who is accountable for detection, containment and recovery, supported by a defined on-call team with clear roles and escalation paths.
Author

Jordan Van Tonder

Job Title

Strategy and Delivery Lead

What does fintech hiring look like right now?

Fintech sits at the point where financial services and cyber security meet, and both are under pressure. The UK cyber security workforce stands at roughly 143,000 people, with growth moderately accelerating from 2% in 2022 to 5% in 2024 Cyber security skills in the UK labour market 2025, GOV.UK. That growth is real, but it still trails the demand for people who can own a live incident.

Demand for financial services talent skews senior. Recruitment in the sector was generally for Regulatory Qualification Framework (RQF) 6+ roles, rather than RQF 3 to 5 GOV.UK Temporary Shortage List: Stage 2 report. For incident response that tracks, because the person who owns an outage needs judgement, regulatory awareness and the authority to make calls under pressure.

Which roles actually own incident response?

Ownership is a named person, not a committee. In practice it falls to a security lead, a head of engineering or a dedicated incident commander who is accountable from the first alert to the final post-mortem. Around them sit on-call engineers, a security operations analyst and a communications lead who manages regulators and customers.

The hard part is finding these people. Cyber hiring stays tight: 70% of cyber firms reported at least one hard-to-fill vacancy AI Labour Market Survey 2025, GOV.UK. When the roles that own incident response are the ones you cannot fill, response times slip and risk climbs.

The core incident response roles

  • Incident commander or security lead: the single accountable owner who coordinates the response and makes the final call.
  • On-call engineers: the people who detect, triage and contain the technical problem.
  • Security operations analyst: monitors signals, investigates and feeds the commander with facts.
  • Communications and compliance lead: keeps regulators, customers and the board informed.

How do you hire well for incident response in fintech?

Start by writing down who owns what before you post a role. A clear accountability map tells you exactly which gap you are filling, and it helps candidates see where they fit. Then test for judgement, not just certificates. Ask how someone handled a real outage, who they escalated to and what they changed afterwards.

Move quickly, because the strongest people rarely stay on the market long. With 70% of cyber firms reporting at least one hard-to-fill vacancy AI Labour Market Survey 2025, GOV.UK, a slow process loses you the very people who can own a crisis. Keep interviews tight, give feedback fast and be clear about the on-call expectations from the first conversation.

Where do we fit?

We search 15 million candidates to find the security and engineering people who can own incident response, and we manage the process end to end: sourcing, screening, shortlisting and booking interviews. Our recruitment agent manages recruitment end to end for 8% on a successful hire, with no monthly fee and no upfront cost, through Reed.ai. Tell us who you need and we'll start today.

Sources

Jordan Van Tonder
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