Privacy Policy

Last updated: 09/07/2026

Reed.ai Limited (“Reed”) is part of the Reed Group. Reed operates an AI-powered recruitment technology platform that connects job seekers with Reed’s clients. Reed provides a software platform through which its clients can identify and engage directly with candidates. Reed assists its clients by publishing vacancies and matching suitable candidates from its database using AI-powered matching.

This privacy notice explains how we use the personal data we collect about you when you register with Reed as a job seeker.

In order to put you forward for vacancies, it will be necessary to process your personal data in the manner set out below. In some cases, if you do not provide us with the personal data we ask for, we may not be able to provide you with our services.

Before we share your contact details with any employer, we will ask for your explicit consent on a per-role basis. Until you consent for a specific role, your contact details remain hidden from that employer.

In certain situations, we may also ask you to supply limited sensitive or special category personal data relating to your health (“sensitive personal data”). We will only ask for sensitive personal data when it is needed to comply with a statutory obligation or to ensure that any employment rights are respected.

What information do we collect about you?

Information provided by you

We collect personal data provided by you when you register with Reed. That personal data is needed to provide you with the services we provide.

That personal data includes (but is not limited to) your name, contact details, work history, employment preferences, references and the usual information contained on a CV. We will also ask for and keep copies of your CV and, where appropriate, proof of your eligibility to work in accordance with legal obligations.

We may also ask if you need any reasonable adjustments to be made in connection with the recruitment process or application for a particular role.

Where we are legally required to do so, we may also ask for details of any criminal offences and seek an up-to-date criminal records check.

We will keep details of roles that you obtain through Reed, interactions with Reed, and copies of correspondence sent to you and to any hirer in connection with such roles.

‍Device information

If you use our website or interact with emails that we send you, we also collect personal data from those interactions. We collect personal data such as your IP address and other data about your device, which we need to provide our online content to you.

Third parties

We also obtain personal data about you from third parties, including (but not limited to) clients to whom we provided your CV and who provided feedback to us.

Legal grounds for processing your personal data

Under the Data Protection Act 2018, we rely on the following legal grounds to process your personal data:

1. Our legitimate interests – (including but not limited to): 
   
   1. Provision of our operations in an efficient manner; 
   2. Provision of our services to you; 
   3. Optimizing the performance of our website and user experience; 
   4. Provision of information about our services; 
   5. Responding to requests and enquiries.
2. Compliance with legal obligation – where we need to process your personal data in order to comply with a legal or regulatory obligation
3. Consent - in some circumstances we will ask you for your consent to process your personal data. When we process your personal data based on your consent, you have the right to withdraw such consent at any time.

What do we do with your personal data?

We will use your personal data to:

1. provide you with our services,
2. manage your account,
3. send you information about job opportunities, industry reports and insights, events, promotions and competitions,
4. enable you to apply for jobs,
5. provide you information with the aim of helping you find a suitable role (e.g. interviewing and salary advice)

Sharing your personal data

We do not share your personal data with third parties, except where it is necessary to do so to provide you with our services and as set out in this privacy notice.

We may also share your personal data with third party service providers who assist us in carrying out our business activities. These third parties act as our data processors and are bound by strict contractual provisions to only process your personal data under our instructions and for the limited purposes we permit them. These third parties include (but are not limited to) our accountants; auditors; external legal advisors; external IT providers; support and hosting service providers; printing, advertising, marketing and market research and analysis service providers, technical engineers, data storage and cloud providers and all other outsourced service providers (such as communication providers) that assist us in the provision of our services.

We may also share your personal data with courts, tribunals, regulators and other governmental and public authorities (such as the police or tax authorities) to: 

1. allow us to pursue legal remedies, 
2. enforce our terms and conditions and protect our operations, 
3. comply with legal process, 
4. comply with applicable law, and 
5. respond to requests from public and governmental bodies.

How long we keep your personal data for

We will keep your personal data (in accordance with our data retention and destruction policy) for as long as we need to in order to fulfil the purpose we collected it for. This may be for an ongoing purpose, e.g., we will retain your personal data for the duration of our business relationship with you and beyond, as we often support candidates with job placements over many years and potentially throughout their careers.

We keep some personal data for longer than others. To determine the appropriate retention period for personal data, we consider factors such as the purposes for which we process your personal data, including any legal, regulatory, accounting and reporting obligations, the nature and amount of personal data that we hold about you, and the potential risk of harm to you from unauthorised use or disclosure of your personal data.

However, you retain control over your personal data and may instruct us to stop looking for work for you at any time. When instructed by you, we will remove your records from our database unless we are required to keep it for legal reasons.

When you interact with Reed through the voice functionality, the recording will be deleted straight after the recording, and the transcript of the recording will be retained for a period of 30 days.

Marketing

You can opt out of receiving marketing communication from us at any time by using the links included in the emails you receive from us. We keep a record, if you ask us not to send you marketing communications, so that we can respect your request.

Please note that even if you unsubscribe from receiving marketing material, we still may contact you, if required, to provide you with our services.

We may also run targeted and relevant banner advertising on our website and within our social network sites to promote to you jobs and content we believe will be of interest. We target these promotional ads based on your previous interactions with our website.

WhatsApp communications

Where you have provided your consent, Reed may contact you via WhatsApp in relation to application updates and further actions e.g. interview dates.

You may withdraw WhatsApp consent at any time by replying STOP to any WhatsApp message from us. Withdrawal will be processed within 24 hours and will not affect your ability to use the platform. If you withdraw consent, Reed will continue to communicate with you using the email address you provided.

Data transfers

Your personal data is stored on servers in the UK and the European Economic Area and it is transferred outside that area if you ask us to assist you in obtaining work outside the UK or EEA, in which case it will be made available to prospective employers in the relevant territories.

If your personal data is transferred to any other third party service providers outside the UK and EEA, we will ensure that suitable safeguards are in place for example, by using approved agreements. We will provide you with details of such safeguards upon request.

Automated Decision Making and Profiling

Automated decision making is when a computer makes a decision based on information entered into a system without any human involvement, for example an online credit application.

Profiling is a form of automated processing which monitors and evaluates such things as a person’s behaviour, location, personal preferences, performance at work or financial situation. This is usually carried out by commercial companies such as banks, insurance agencies or online sales companies.

Your personal data is not used in any automated decision making or profiling.

Under certain circumstances, we may however use automated systems such as filtering tools, or occasionally more complex tools which use an element of artificial intelligence, such as algorithms or machine learning (including those provided by third parties), to help us quickly, efficiently and more accurately to analyse or anonymise data we have about you and other job seekers, as well as data we hold on our clients' needs, and this ultimately assists us to make decisions based on this data. This can include applying tools which use algorithms (such as filtering tools or machine learning) to job seekers’ personal data in order to help us come up with the best possible shortlist for a particular role. Such technology significantly reduces the amount of time needed to consider when job seekers might be the best fit for relevant jobs. This in turn makes the recruitment process much more efficient and improves the services we provide.

Access to your information and correction

We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you think is inaccurate. Should you wish to delete your account please contact us at support@reed.ai.

We aim to provide you with useful work-related services for the whole of your career. However, you have the right to close your account at any time and have us delete all of your personal information unless we are in the process of responding to any complaint that you make.

Cookies

Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the Websites, to compile statistical reports on Website activity and to help us make recommendations that are relevant to you.

We also use third party advertising companies to serve ads when you visit our Websites. Those companies may use information about your visits to this and other websites in order to provide you with advertisements about other goods and services that may be of interest to you.

If you would like more information about this practice, including how to prevent it, please visit www.aboutcookies.org, www.allaboutcookies.org or optout.networkadvertising.org

More information about all of the cookies on the Website is available on our cookies page.

Other websites

Our Websites contains links to other websites. This privacy policy only applies to this Website, so when you link to other websites you should review their own privacy policies.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we place any updates on this web page. This policy was last updated on 30 June 2026.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email dpo@reed.ai

or write to us at Data Protection Officer, Reed.ai Limited, Academy Court, 94 Chancery Lane, London, WC2A 1DT.

How do you remove your name from the database?

You can contact us at support@reed.ai to request for your account to be closed at any time, which will be confirmed by Reed.

How do you unsubscribe from future mailings?

You can click on the unsubscribe link in the marketing emails.

How can you obtain information held about you?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email us at dpo@reed.ai.

Data Protection Complaints

This section outlines how you raise a complaint about the way in which your personal data has been handled, and how we will manage your complaint in accordance with the Data Protection Act 2018, UK GDPR and The Data Use and Access Act 2025.

The procedure outlined in this policy applies to all individuals whose personal data we process, (collectively known as Data Subjects) and applies to all processing activities involving your personal data.

If you believe we have mishandled your personal data, failed to uphold your data protection rights, or not responded appropriately to a data protection request, you may submit a complaint using one of the following methods:

Write to us at:

Reed.ai Limited

The Data Protection Team

Academy Court

94 Chancery Lane

London

WC2A 1DT

Email us at dpo@reed.ai

To help us investigate your complaint quickly and thoroughly, please include your full name, contact information, reference number (if applicable) and a description of the complaint.

Once we have received your complaint, we will write to you with an acknowledgment within 30 days and respond to the complaint without undue delay. This will enable us to carry out a thorough review of your complaint, undertake a full investigation and provide you with a detailed response.

If you remain dissatisfied with our handling of your complaint, you may contact directly the Information Commissioner's Office (ICO) to ask them to consider the complaint further. Their contact details are:

‍

The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113. Website: https://ico.org.uk

You can make a complaint through their website.

The ICO will expect that you have allowed us to consider and respond to your complaint in the first instance.

Registered Office

Reed.ai Ltd

Academy Court

94 Chancery Lane

London

WC2A 1DT

Company Number 965669

Registered in England