Hiring in financial services is tilting towards more qualified, specialist roles. Recent government analysis found that recruitment in the sector was generally for higher-level roles rather than entry or mid tiers the GOV.UK Temporary Shortage List: Stage 2 report (2026). For insurers managing claims, that shift matters. The work is getting more complex, and the people who run it need deeper expertise than a simple processing role once required.
Claims no longer sit inside one team. They move across a supply chain of loss adjusters, repairers, legal partners, fraud specialists and third-party administrators. Each handoff needs oversight, and that oversight calls for people who understand both the technical work and the commercial relationships behind it.
The clearest signal is seniority. Government analysis shows sector recruitment focused on roles at Regulatory Qualification Framework level 6 and above, rather than the level 3 to 5 band the GOV.UK Temporary Shortage List: Stage 2 report (2026). In plain terms, insurers are hiring for degree-equivalent and professional-standard roles, not administrative ones.
Why? Because a claims supply chain only works when someone can hold it together. That means supply chain and vendor managers who keep repairers and adjusters to service levels. It means fraud and risk analysts who read patterns across partners. It means claims handlers who can make decisions, not just log them. The dynamic is simple: as more of the work moves to external partners, the internal roles that remain are the ones that need judgement.
Start with the chain, not the job title. Map where a claim travels, from first notification through adjustment, repair and settlement, then identify the points where a weak link costs you time or trust. Those points are where you hire.
Speed helps too. The right specialist rarely stays on the market long, so a slow process loses the person who could have steadied your chain. The best hiring plans move quickly without cutting corners on the checks that insurance roles demand.
We built Reed.ai to find the right person for roles like these and to manage the recruitment end to end. Our recruitment agent manages recruitment end to end for 8% on a successful hire, with no monthly fee and no upfront cost. If you're staffing up around your claims chain, let's find your next hire today.
