Agentic workflows lift demand for policy wording skills

As agentic workflows automate routine processing in financial services, demand rises for people who can write, interpret and govern precise policy wording that machines then act on.
Author

Jordan Van Tonder

Job Title

Strategy and Delivery Lead

What is happening in financial-services hiring right now?

Financial-services hiring is moving up the skills ladder. In the sector, recruitment is generally for Regulatory Qualification Framework (RQF) 6+ roles rather than RQF 3 to 5 GOV.UK - Temporary Shortage List: Stage 2 report. That is a clear signal: the work firms most need to fill now sits at degree level and above, where judgement and regulatory understanding matter.

Why does that matter for policy wording? Because agentic workflows, software agents that carry out multi-step tasks on their own, are taking on the routine processing that used to sit at the lower end. What is left, and what is growing, is the higher-skill work of defining the rules those agents follow. When a machine executes a policy, the words in that policy become operating instructions, not just paperwork.

Which roles and skills are in demand as workflows automate?

The pull towards RQF 6+ roles tells you where the value is heading GOV.UK - Temporary Shortage List: Stage 2 report. In practice, that means firms are looking for people who can translate regulation and risk appetite into exact, unambiguous wording: underwriting policy, claims rules, compliance controls and the escalation logic that tells an agent when to stop and ask a human.

Think of these as the people who sit between the regulator and the machine. They need to understand the rule, write it so there is no room for misreading, and test how an automated workflow behaves against edge cases. Strong candidates combine regulatory knowledge, clear technical writing and enough comfort with automation to know how their words will be read by an agent.

  • Policy and wording specialists who draft precise, machine-readable rules
  • Compliance and regulatory professionals who map obligations to controls
  • Underwriting and claims experts who define decision and escalation logic
  • Governance and assurance roles that test how agents behave in practice

How do you hire well for policy wording skills?

Start with the skill, not the job title. Because so much of this work is new, people with the right judgement may come from adjacent roles: legal, risk, underwriting or compliance. Write the brief around what the person must do, such as turning a regulatory requirement into wording an agent can act on, and assess for that directly.

Test in the real context. Ask people to draft or critique a short policy clause, then walk through how an automated workflow might interpret it. Look for those who spot ambiguity, think about edge cases and know when a decision needs a human. And move quickly, because people with both regulatory depth and automation fluency are in short supply and rarely stay on the market for long.

Where does an AI recruitment agent fit for financial-services hiring?

We built our AI recruitment agent to find exactly this kind of specialist. We search a database of 15 million candidates, rank a shortlist in under 30 seconds and contact matched people in under a minute, so you reach the few who combine regulatory depth with automation fluency before anyone else does. Our recruitment agent manages recruitment end to end for 8% on a successful hire, with no monthly fee and no upfront cost, through Reed.ai. Tell us what the role needs to do and we will surface your shortlist today.

Sources

Jordan Van Tonder
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